Freshdesk integration


Supported authentication methods

Basic authentication

No custom configuration required in Freshdesk for this type of authentication.

Select "Basic authentication" in the first step of integration wizard. Click "Next".

Select basic authentication

Provide valid host (URL to your Freshdesk), username and password.

Provide authentication info

Personal token

To proceed with this authentication type you need to obtain API token from Freshdesk. Steps below will instruct you how to do that.

Click on your "Profile Picture" in the top right and then click "Profile Settings" in revealed menu.

Profile settings

In your profile settings page, in the right pane under "Change Password" block, you'll find "Your API Key" area. Copy token from it.

API key

Now, when you've obtained a token, lets configure integration in Bugsee.

Select personal token

Provide valid host (URL to your Freshdesk) and paste generated token.

Paste personal token


There are no any specific configuration steps for Freshdesk. Refer to configuration section for description about generic steps.