Zendesk integration

Authentication

Supported authentication methods

Basic authentication

In order to use Basic authentication, you need to enable "Password access" in Zendesk. Follow steps below to do that.

Navigate to your Zendesk and switch to Admin area.

Open settings

Locate the Channels section and click on API item there

API settings

Switch Password Access to Enabled.

Enable password access

Now, when you've enabled basic authentication in Zendesk, lets configure integration in Bugsee.

Start Bugsee integration wizard and select "Basic authentication" in the first step of integration wizard. Click "Next".

Select basic authentication

Provide valid host (URL to your Zendesk), username and password.

Provide authentication info

Personal tokens

In order to use Personal tokens, you need to enable "Token access" in Zendesk. Follow steps below to do that.

Navigate to your Zendesk and switch to Admin area.

Open settings

Locate the Channels section and click on API item there

API settings

Switch Token Access to Enabled.

Enable password access

Now, when you've enabled token access in Zendesk, lets configure integration in Bugsee.

Start Bugsee integration wizard and select "Personal token" in the first step of integration wizard. Click "Next".

Select basic authentication

Provide valid host (URL to your Zendesk), and paste your token. Click "Next".

Provide authentication info

OAuth

Select "OAuth" in the first step of integration wizard. Click Next.

Select OAuth

You will be presented with dialog asking you to authorize Bugsee. Click "Allow" to allow Bugsee access your Zendesk.

OAuth Grant

Configuration

There are no any specific configuration steps for Zendesk. Refer to configuration section for description about generic steps.